![]() If you find yourself in this situation, kindly reach out to our customer service team, and we will assist you promptly to resolve the issue. Due to limitations in our online store settings, each account is eligible for one free replacement kit. Multiple Machine Owners: If you own multiple machines and require a replacement kit for each one, we apologize for the inconvenience. If your machine is functioning normally, we do not recommend replacing any parts unnecessarily. Please note that the replacement kit is intended only for those facing the specific issues mentioned above. We highly encourage all affected users to act promptly and follow the instructions provided in the email to obtain your replacement kit. It is crucial that you open this email and follow the provided instructions and use the provided code to obtain your replacement kit for free. If you are one of the affected users, kindly ensure that you have received our email titled " Important Update: Get the Replacement Kit Now! - Dual Extrusion 3D Printing Module", which was sent out at around 8AM EST on July 27. ![]() We have directly communicated this information to all Snapmaker 2.0 Dual Extrusion 3D Printing Module owners and Artisan 3-in-1 3D Printer owners via email. So you will be able to receive the kit and use it much faster. We have changed the logistics method of the replacement kit from sea freight to air freight. We are excited to tell you that the replacement kit is now available! Since our last update, we have been overwhelmed by the feedback, and we want to express our gratitude for your enthusiasm and trust in us. If you need help, please submit a ticket via our ticket system. Replacement kit instructions How to install the silicone buckle wedge for the Dual Extrusion Module How to replace the front cover of the Dual Extrusion Module How to replace the filament runout sensor of the Dual Extrusion Module How to install the silicone bed shimįeel free to leave your comments and reactions on relevant pages! ![]() Artisan Wiki Content Updates Snapmaker Artisan
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